Last Updated: [3/15/21]
To return or exchange an item, TrustClarity will assist with contacting the seller. If returns / exchanges are permitted for your items, this will need to be negotiated with the Seller on the order you would like to return.
If return is permitted, returns must be approved by the seller and a descriptive reason for return will help the seller process your return or exchange request.
Specify a reason for your return or exchange and click Send Request. If exchanges are unavailable, you will not be able to select a replacement item.
If your request is approved by the seller, a confirmation and return address will be sent to your account email address.
Ensure your items are securely packaged and in their original condition before returning. Return shipping labels may incur a charge depending on the seller’s policy.
If your request is rejected by the seller, a reason will be sent to your account email address. If you are unable to resolve a dispute, contact TrustClarity Customer Support at firstname.lastname@example.org.